Two billion users on Facebook, 700 million on Instagram, and … Hopefully, you’re already using social media as a marketing tool, but are you using it for customer service? Here are some winning social media customer interactions: Say thanks for kind words and recommendations. Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes. There’s no better way to show your dedication than declaring it to the social world. How important is customer service via social media?
2. In 2020, more consumers than ever will be heading to Instagram, Facebook, and Twitter to resolve customer service issues. Once a customer has a great customer service experience via social media, she’ll start to expect it from all the companies with which she does business. Social customer care inception – hotel brand Hyatt is known for great service on several social media platforms and customers love it Respect privacy – customers will often reach out to you with questions or issues via Facebook post or comment, tweet, or another form of public interaction. Social Media Customer Service – Statistics and Trends January 4, 2017 Did you know that 90% of businesses is estimated to use social media for customer service by 2020 and solving a customer issue on social media costs nearly 1/6th as compared to call center interaction. Go beyond the algorithm and use social media to provide stellar customer service. And when they do, they expect a fast response. Social media is about more than ads. According to J.D. 2020 Social Media Marketing Trends Trend #1 — Social Media for Customer Service.

Having a dedicated and responsive social customer service presence is an essential component of any new customer acquisition and retention strategy. For instance, when addressing a customer complaint, solve it in the same post, and do it fast [21] . But following some social media, customer service trends will help you get the most out of it. “By 2020, 90% of customer service will be done via social media.” - Gartner .

Power, 67% of consumers have used a company’s social media channel for customer service. Facebook, Twitter, and LinkedIn let customers vent about or celebrate a brand on their networks. 5) Social Media.
Social Media Customer Service. So, how’s your social […] Lids powers social acquisition with Salesforce .